Mrs. K.  Re: Sherry Fitz and your presumption that you should be treated better, as you are the "customer".....You are 
not their customer or client.  The developer/builder is...he/she is paying their commission, so as far as they are concerned they can be as aloof and non-helpful as they like.  
I come across this a lot with the bigger agents..most of them don't know what it is like to work in a market where they need to look after the purchaser.  After all,  one day you  may want to sell your home and then see them grovel!!!!
_________________
Lord, if I can't be skinny, please make my friends look fat. Amen